Mail
Click on a question below to view the answer to that question.
- 1 - How do I send an email?
In order to send an email message to another member at DatingPlace, all you
need to do is click on the "Send email" link that appears on profile
listings, and inside each profile. Fill out the "Subject" field, write
out the text and click on the "Send email" button. Your message will
be sent to the receiver's mailbox at DatingPlace, and he/she will receive a
notice at his/her email address he/she registered with us.
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- 2 - Where’s the link for “Express E-mail”?
”Express E-mail” is identified by this symbol: 
There are two ways to access “Express E-mail”:
1- Go to “Search Profiles” and conduct your search. In the profile list, click on the “Express E-mail” link that is located next to “Send email".
OR
2 – Go to the profile of the person you wish to contact and next to “Send email” click on the “Express E-mail” link.
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- 3 - How do I attach pictures to my email?
In order to send an attached picture (along with the email message), click
on attach image at the message window. Wait a few moments, and you'll see a
confirmation message (stating that your picture has been attached). After this,
click "send email".
Attention: It is not possible to send images that exceed 50k.
Only Gold users can send photos attached to their messages.
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- 4 - I can't send emails. What's wrong?
Check whether you entered the last name of the recipient correctly or reached the daily delivery limit of 500 messages. Remember that the Express E-mail is also counted as sent items. In the case of basic users, make sure that you have never contacted the recipient before.
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- 5 - How do I know if my email was sent?
After clicking on "send email" you will see a confirmation message
that says "Message sent successfully". The message you sent will be
kept in the "Sent Items" folder, inside your Mail section.
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- 6 - How do I know if my email was received?
Access the DatingPlace Mail area and choose "Sent Item." You will see a column indicating whether the recipient has read your message. If it has been read, it will be marked with an eye icon for Gold users. Basic users will not know whether the messages have been read, since all will display a question mark.
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- 7 - Are my name or email address revealed to the person I sent a message to?
No. No identifiable personal information will ever be revealed by the DatingPlace system. You are the only one who has the option of revealing your identity in the text of your messages. Remember that the system blocks the personal information sent by basic users, as indicated in our Use Agreement.
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- 8 - How can I receive emails?
When someone sends a message to your profile at DatingPlace, you will receive
it at the Mail Section. Our server will send a notice to the email you've registered
with us.
Attention: the receiver does not have access to your real email.
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- 9 - Why are the messages I send being switched to asterisks?
Our system automatically tracks specific words and blocks personal data that appear in messages basic members write. Whenever personal information is added (e-mail addresses, phone numbers, etc.), it is substituted for asterisks.
Our system does not track messages written by Gold members.
Be a Gold member now and take advantage of this benefit!
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- 10 - How do I know if someone sent me an email?
When a user writes you a message, you'll be notified through your email address and on the top menu of the site.
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- 11 - What if I receive an inappropriate picture or email?
In case you receive a message or picture that you consider to be inappropriate, please do not hesitate to report it to us. Please use the “Report abuse” link in this person’s profile. We will analyze the situation and take the appropriate measures.
Comment about another user
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- 12 - What does "confirm my email address" mean"?
It means that we've been able to confirm that the email you've registered in
our system (when registering) is correct.
Having your email confirmed is partly a safety matter. We want to be sure
that you really are the person who registered. It is also a simple confirmation
that you'll receive a message that is sent to you.
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- 13 - How many emails fit in my mailbox?
The Inbox space for members is 1Mb, enough to store approximately 2,000 text messages. Users must pay attention to the size of the messages they receive with attached photos.
Important: Each message will be automatically deleted six months after it is sent or received.
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- 14 - My email address has changed. What must I do?
- 15 - I've erased an email. Is it possible to recover it?
No. DatingPlace does not store copies of erased emails.
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